15 Responses to “Norton Internet Worm Protection protects users from getting on AOL”

1. # Tarun on April 4th, 2006 12:43 PM

   Sounds like the first smart thing they've ever done.

2. # DjLizard on April 4th, 2006 3:24 PM

   HEH, damn.

3. # Bonnie Thompson on March 1st, 2007 7:54 AM

   I used the Norton Internet Security for a 3 month trial and decided not to keep it. I uninstalled it, but apparently the Norton Internet Worm Protection did not uninstall. I cannot find it listed anywhere in Windows explorer. My AOL Security System has a comment under firewalls and states that it still exists and could interfer with my system. I have trouble seeing some graphics on my blogs, and I cannot see backgrounds on these sites. I would like to uninstall this section of Norton Worm Protection, but I don't know how to, because it is not visible in my computer. Any suggestions?

4. # DjLizard on March 1st, 2007 9:30 AM

   Bonnie:
   1) First, download SymNRT (the Norton Removal Tool):
   ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
   Don't run it yet.

   2) Then download CCleaner and install it:
   http://ccleaner.com/download/downloadpage.aspx?f=3

   3) Close all programs and double-click your downloaded Norton Removal Tool and go through the wizard and let it restart your computer at the end.

   4) When Windows is back up and running, go to Start, click Run, type %ProgramFiles% and click OK.

   5) In the Program Files explorer window, locate any folders that start with the word "Norton" or "Symantec" and delete them. If any file/folder won't delete, make a note of it in your mind and let me know.

   6) Double click Common Files (inside of Program Files). Look for "Norton" and "Symantec" again and delete anything there.

   7) Open CCleaner. Click the Issues button on the left (update: it's called "Registry" now). Click Scan for issues. Remove all issues found and let it delete all items (make a backup of the items when it asks, and save the backups somewhere you know where to get them). Scan for issues again, and remove all issues again. Continue scanning and removing until there are no issues left. Let me know if you have any problems at this step.

   That might take care of it.

5. # Kevin on March 5th, 2007 2:47 AM

   Hey Dj,I had (have) the exact the same problem as Bonnie(scroll). I went through all your steps but there is still one folder under 'common files/folders that will not let me delete..Access denied and the file was 'symantec shared',,Any other ideas and does having this norton worm running with my Mcafee all that bad? I appreciate your site and your help,you explain things fully. Thanks

6. # DjLizard on March 5th, 2007 8:40 PM

   Go to Start, click Run, and type:
   cmd /k sc delete "Symantec Core LC"
   You should see "[SC] DeleteService SUCCESS". If you get "[SC] OpenService FAILED 1060" then that service doesn't exist. If that's the case, go to Start, Run…, and type services.msc
   Scroll through the services list looking for things containing "Symantec" or "Norton", and when you find one, double-click on it. Look at the "Service Name" field, and use that in the command:
   Start, Run…, cmd /k sc delete "Whatever service name you found"

   Then you can delete that Common Files\Symantec Shared folder.

   It might not be "Symantec Core LC"; I know of another that is under Symantec Shared but I don't remember how to spell it (it contains a few 'C's, an 'l' or two, a hyphen? I don't remember exactly).

7. # Doug on April 5th, 2007 12:15 AM

   I'm having the same problem with Norton Internet Worm Protection interfering with my AOL Security Center firewall. I've followed all your recommended steps and I can not find any more Symantec/Norton files and folders on my computer, except for registry entries. I've been using the CCleaner issues scan, but the same 34 Symantec entries/issues keep showing up over and over when I re-scan, even after I click to fix them. All entries are listed as "Unused File Extension(s)" and the names range from ".liveupdate" to "Symantec.stSettings.1"

   Any further help would be greatly appreciated!

8. # DjLizard on April 5th, 2007 6:29 PM

   Use Dial-a-fix's "Repair Permissions" tool.

   http://wiki.DjLizard.net/Dial-a-fix

9. # Duane on August 3rd, 2007 10:36 AM

   Had norton installed for 5 years went to Mcaffee Norton Worm Protection slowed down AOL after installing the new program. The only way to improve it after using symantec's removal tool was to type in the search engine one at a time norton, symantec these will show most of the files still on the computer. If this doesn't work go back to the search engine and type in nav (norton anti-virus) and right click on each file and see which ones still are asscociated with norton and then type in nis (norton internet securtiy) once again right click on each file one of these is usually a symantec core. After deleting these files reboot the computer and then use the ccleaner (freeware) or tuneup utilties 2007 and have them clean the registry. This worked on my computer hope everyone has as much luck as I did. Note Mcaffee needed to do a quick repair after and that took a couple of minutes.

10. # Mike on November 5th, 2007 3:02 PM

    I have experienced the same issue with Norton Worm protection running, but I have never had Norton on here…ikes

    So I have used the above to try and repair even system restored…

    But to no avail I can't get this thing to work on my workgroup, I will post more when I get farther ahead

11. # keith on March 16th, 2008 8:34 AM

    I downloaded ccleaner but there's no choice along the left named "issues." I have cleaner, registry, tools, and options. I ran the analyze.

12. # DjLizard on March 17th, 2008 11:21 AM

    This is an old post. The CCleaner developer renamed it to "Registry", as you see there.

13. # deano on May 13th, 2008 7:52 AM

    hi dj, i did what you recommended and it has worked. my windows firewall no longer says norton worm protector on it and ccleaner no l;onger finds any registry issues. but windows firewall still turns itself off at start up and wont restart when i try to restart it. any ideas?

14. # JR on August 5th, 2009 4:19 PM

    Hi DJ,

    I have exactly the same issue with Norton on my wife's HP laptop that was already running so slow with Norton Antivirus (scan only) pre-installed.

    I recently bought Kaspersky for the three laptops we have at home – after McAffee expired on my own laptop and was giving me hard time renewing online. With 3 Kaspersky licenses, I uninstalled the Norton from my wife's HP laptop and installed Kaspersky. Still, that laptop was running slow so I purchased PC Mechanic in my attempt to improve its overall speed. When I ran the PC Mechanic, that's how I knew (from PC Mechanic diagnosis) that the Norton Internet Worm Protection is still on and slowing the laptop down.

    After several furstrating attempts to find help anywhere just to get rid of this excessively invasive and controlling software, I finally came across this thread. I followed everything you said and successfully been able to clean all the junk (specially NIWP) that literally slowed my wife's laptop and brought it up to it's maximum potential speed.

    I did not encounter folders that are stubborn to delete – but I thank you for your "just in case" instruction.

    I really THANK YOU and very grateful for your selfless help to people. You made difficult SIMPLE. Without your help, we might end up otherwise spending more than the cost of installing NORTON's crappy program.

15. # DjLizard on August 11th, 2009 12:19 AM

    JR, I assume you meant to post that on another one of my anti-Norton posts.

    At any rate, good for-pay antivirus programs are as follows, in this order:

    1) NOD32
    2) AVG
    3) avast!
    4) avira

    Good free antivirus programs are as follows, in this order:
    1) AVG
    2) avast!
    3) avira

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